Ozwin FAQ section
For those who are just starting their gambling adventure and, normally, have some gambling-related questions, we have prepared an informative section on our site. To make things easier for you and avoid any problem or issue, we have gathered the Ozwin Casino FAQ and answered them below.
Ozwin FAQ Video Review
About Our Casino Platform
Can Aussie gamblers play games for free?
Of course, they can! If Aussie players want to try out some of our games, they can simply click the practice mode option when hovering above the game.
Is the Casino safe?
Using some of the best encryption technologies today, Ozwin Casino makes sure every member’s information is kept safe and secure.
Which device can I use to play the games?
Besides playing on your desktop device, Ozwin’s website is fully mobile-optimized, meaning that you can proceed with gambling on your mobile or tablet.
Which browser should I choose?
Whichever browser you are currently using will work fine. However, go with Google Chrome if you want the best performance without experiencing a single problem or issue.
Is there an app I can download?
At the moment, we don’t have an app that you can download online.
How old do I need to be to play at the casino?
To create an account, you have to be 18 or above.
How many accounts can I have?
Each person is allowed to have only one gambling account.
About Promotions
Is there a welcome package at the casino?
Every new member can claim two welcome bonuses that each give a 200% deposit match up to AU$2,000 and 50 free spins. You will need to enter the promo codes ‘OZWELCOME-B’ and ‘OZWELCOME-C,’ respectively, in order to claim the bonuses. You will also need to make a minimum deposit of $20. If you manage to win, there is an x30 wagering requirement that needs to be fulfilled.
How can I claim a bonus?
If you have redeemed a free bonus, the only thing to do is enter the code in the cashier tab. If you want to claim a deposit bonus, then you can head over to the cashier tab and select the desired bonus.
What Are Comp Points?
Once you have made any type of bet, you will start earning Comp Points. These play a crucial part in the Loyalty Program because players can exchange them for real money. For 100 points, you will get AU$1.
What do wagering requirements mean?
Wagering requirements are multipliers that a casino places on promotions and bonuses. They represent the number of times you will have to play the bonus through in order to claim any winnings acquired from the same bonus.
About Deposits
How can I make a deposit?
If you are using your desktop device, just go to the website, click the Cashier tab, which is located on the top left side, and choose your option.
If you prefer gambling on your mobile device, log in to your account, find the deposit button in the menu tab, and simply choose the deposit method you want to use.
Which deposit methods are available?
Australian members can use Bitcoin, Visa, MasterCard, Neosurf, and POLi.
Will I be charged any fees when I make a deposit?
The casino doesn’t charge any fees when making a deposit.
About Withdrawal
Will I be charged a fee when I request a withdrawal?
Except when using a bank transfer, where the fee can go up to $50, no other withdrawal method will charge fees.
Can I cancel or change the withdrawal after making a request?
Yes, in particular cases. If, in the cashier section under withdrawal, the status is still ‘pending withdrawal’, then you will be able to change the request.
When do I verify my account?
When you get to the point of having to make a withdrawal, you should verify your account.
Verifying your account is essential because we at Ozwin Casino want to make sure to avoid fraudulent activity or issues of this kind and lower the risk of dishonest behaviour.
How can I get in touch with Customer Support?
There are three ways to get in touch with the customer support team and address your casino-related question. You can send an email, start a conversation in the live chat, or request a phone call to get your questions answered.
